OnlyGreatJobs - Kelly Services

Job Description

Kelly Services, in partnership with OnlyGreatJobs, is seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. This is an exciting opportunity for individuals looking to gain valuable experience in a fast-paced, customer-focused environment.

Your Duties and Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer inquiries and complaints efficiently and accurately.
• Provide product and service information to customers.
• Maintain detailed and accurate customer records using internal systems.
• Collaborate with team members and supervisors to improve customer experience.
• Meet or exceed performance metrics, including call handling time and customer satisfaction.

Job Requirements

• High school diploma or equivalent; college degree preferred.
• Prior experience in a customer service role is an asset.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations and typing.
• Ability to work independently and as part of a team.
• Great communication and problem-solving skills.
• Flexibility to work in different shifts as needed.
• Keep good records of work, materials used, and other documents.
• Must be physically fit for work in tough conditions.